Facilities Administrator

Facilities Helpdesk Administrator

I am seeking a dynamic and proactive Facilities Helpdesk Administrator to join my client's team. The ideal candidate will be responsible for providing efficient and effective administrative support for all facilities-related inquiries and issues. This role requires excellent organisational skills, strong communication abilities, and the ability to coordinate effectively with internal and external stakeholders.

Responsibilities:

• Helpdesk Operations - Serve as the primary point of contact for all facilities-related inquiries, requests, and issues. Log, track, and prioritise work orders, ensuring timely resolution and customer satisfaction.
• Communication and Coordination - Effectively communicate with internal departments, vendors, and service providers to address facilities-related needs. Coordinate and schedule maintenance, repairs, and other facilities services.
• Documentation and Record-Keeping - Maintain accurate and up-to-date records of all facilities-related activities and work orders. Generate reports on helpdesk performance, trends, and key metrics.
• Customer Service - Provide exceptional customer service to internal employees by addressing inquiries promptly and professionally. Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
• Vendor Management - Collaborate with external vendors and contractors to ensure timely and quality service delivery. Obtain quotes, negotiate contracts, and manage vendor relationships as needed.
• Facilities Support - Assist in coordinating office moves, space planning, and other facilities-related projects. Troubleshoot and provide initial support for basic facilities-related issues.
• Emergency Response - Act as a point of contact during emergency situations, working with relevant teams to implement emergency response protocols. Ensure all safety and security measures are followed in facilities operations.

Skills:

• Proven experience in facilities management, helpdesk administration, or a related field.
• Strong organisational and multitasking abilities with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in using helpdesk software and Microsoft Office Suite.
• Ability to adapt to a fast-paced and dynamic work environment.

Job Role:

• Immediate start
• Temporary Assignment
• Up to £25,000 (FTE)
• Location - Sidcup
• 40 hours a week

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