Facilities Coordinator

About this role:
Facilities Coordinator - Central London - £38,000 plus discretionary bonus - Monday - Friday
A prestigious financial institution is looking for a Facilities Coordinator who will have a positive impact on the internal working environment. The role will provide facilities support to company internal and external stakeholders taking accountability for the company success and all working areas within their domain, which will be within the internal office space. They will work closely with all service providers to ensure a seamless experience for the employees and their guests using the environment. They will also be a key point of contact for all users of the space and have in-depth knowledge of working practices and activities within the areas to provide functional and strategic support, serving as a coordination point for everyday tasks to the business.
Main duties and responsibilities:
* Meet and greet clients upon arrival providing first class guest service
* Carry out regular checks of all working areas, responsibility for the cleanliness of all meeting rooms, collaboration areas and bookable spaces
* Liaise efficiently with the facilities and IT team
* Manage the logistics of the meeting rooms
* Keep an accurate record of all checks including appropriate information such as occupancy, usage of resources and issues
* Assist clients with booking meeting rooms and arranging refreshments
* Document service handling
* Preparation of audio-visual and meeting room equipment
* Implementing site inductions according to procedure
* Troubleshooting and resolving of issues, such as lost property and reporting issues to Help desk
* Awareness of health and safety and security procedures and legislation
* Handle emails/ telephone calls
* Manage other duties as assigned
* Support and complete daily handovers and reports
Requirements for the role:
* Knowledge and experience of working within a guest service experience environment desirable
* Experience of delivering 5* service in a customer focused environment
* A warm demeanour and desire to collaborate with others is key.
* Experience with using audio-visuals
* Minimum 6 month's previous experience within a customer service environment
* Skills with Microsoft office - Word, Excel and Outlook
* Excellent telephone skills
Previous experience:
* A minimum of 1-2 years experience (e.g. front desk, concierge, hospitality, room management or customer service roles) Preferred from either a quality Hotel or Corporate setting
If you have any questions, please contact Kimberley at the Search Recruitment London.

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