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Form of work
SalaryWe have an opportunity for an Operations Assistant to work for our prestige client based in Hertford.
As Operations Assistant, you will be required to as part of the Operations Team in the provision of services across the site in support of effective day-to-day operations, with the delivery of an exceptional level of customer service to clients.
The role will require shift patterns to provide cover 24/7/365. The successful candidate will be required to work full-time (shift patterns: 40 hours per week - 7:00am - 3:00pm / 8:00am - 4:00pm / 11:00am - 7:00pm). The salary on offer for this position is £25,284 per annum, plus Free lunch, pension scheme and onsite gym/pool.
Duties:
The purpose of this job description is to set out the current principle duties of the post. It does not detail every individual task, and employees are required to undertake such tasks and duties as are allocated to them from time to time in accordance with the role. The job description will be review annually as part of the company performance review process.
Security:
- Co-ordination of site security
- CCTV monitoring and management
- 24 hour security patrols
- Incident reporting
- Intruder/Panic alarm monitoring and response
- Liaise with the Police and other emergency services
Compliance:
- Fire Evacuation Drills
- Weekly fire alarm tests
- Fire safety checks for buildings
- Flushing water outlets for legionella control
- Ladder inspections
Post:
- Receiving mail and parcel deliveries - sorting, processing and storing
- Franking outgoing mail/parcels
- Daily deliveries and mail
- Increased parcel delivery to departments
Emergency Response:
- Fire alarm monitoring
- Response to fire alarm activations
- Response to all other site emergencies
- Activating out of hours call outs
Access:
- Door control programming
- Key issuing
- Unlock/lockup procedures
Events:
- Event Security
- Signage and barriers etc.
- Setting up and taking down for functions
- Traffic management and parking
Other:
- Booking in contractors and visitors
- Meter readings
- Bin emptying site wide
- Site wide litter picking
- Lost/Found property
- Movement of items around site
- Daily laundry collections and deliveries site wide
The post holder will:
- Be diligent in their duties and ensure they follow procedures to keep themselves, their colleagues and property safe and secure
- Work cooperatively with colleagues to ensure the site is run efficiently
- Undertake tasks requiring the use of manual handling techniques
- Keep the management team up to date and informed about all allocated areas of responsibility and to report any significant problems as appropriate and within a reasonable time frame
- Establish and maintain effective communication channels and efficient/effective working relationships with other colleagues, customers and third parties
- Make use of appropriate equipment and facilities in order to complete duties in the most efficient an effective way
- Ensure and promote the correct use of operation of machinery and equipment and report any breakdowns to the Maintenance management
- Complete all duties effectively, efficiently, accurately and within allocated deadlines
- Undertake appropriate training to ensure that skills remain up-to-date and commensurate with the first class service as required for the role
- Assist in other areas of work which are within your skills and capabilities, as reasonably requested.
Person Specification
Knowledge, Skills and Experience:
- Proven experience within either the facilities, security, domestic service or post room sectors
- A sound knowledge of Health & Safety protocols
- Good literacy and numeracy skills
- Excellent customer service skills
Qualifications:
- Good level of education (to GCSE or equivalent)
- Driving Licence essential
- First Aid Qualification desirable
- SIA Security Training beneficial
Personal Attributes:
- Ability to communicate effectively with people at all level s in an organisation
- Well organised with the ability to prioritise work to deadlines
- Ability to work in a team and individually
- Ability to work unsupervised and use own initiative
- Willingness to work flexibly when required
- Ability to maintain confident with tact, diplomacy and discretion
- Conscientious, trustworthy and reliable
