Field Service Engineer

As a Service Engineer operating from Livingston with travel throughout Scotland, you’ll play a pivotal role in expanding our services within these regions.
Utilising your technical expertise, you’ll provide advice and hands on support to customers by calibrating, testing, repairing, maintaining, supplying, and installing weighing equipment and processes to help them meet their regulatory and operational goals. Personable, approachable, and meticulous, you’ll have a knack for understanding problems to find solutions quickly, communicating concisely, and thrive on collaborating with all stakeholders to deliver first-class customer service.
We value the vital role of our Service Engineers in driving our day-to-day successes and are committed to providing training and support to help you reach your potential. If you enjoy working in a tight-knit, friendly team and have an appetite to contribute to our growth story then we’d love to hear from you!
KEY RESPONSIBILITES
Calibrate, test, repair, maintain, supply and install weighing equipment in lab and industrial environments.
Prepare and complete calibration documentation and job-related administration including certificates and worksheets.
Provide training and technical guidance to help customers achieve their weighing objectives and prevent avoidable issues.
Engage with customers to understand their weighing goals and advise on best-fit solutions.
Adhere with the Company’s Quality Management System (QMS) to safeguard the quality, consistency, and reliability of our services.
Care and manual handling of weights and weighing equipment.
Proactively communicate timely details of appointments and related orders with customers to support customer satisfaction.
Work with Engineering, Customer Services and the Quality team members and external suppliers to deliver at pace, implement best practices and/ or resolutions for customers.
Contribute to initiatives to drive continuous service improvement by reviewing processes and engaging customers in feedback.
Participate in on-going training to enhance your technical skills and our service to customers.
Perform additional duties that may be requested by managers.
KEY ATTRIBUTES
Essential
Engineering, electrical, electro-mechanical background.
Experience of working within an ISO 9001 quality-driven business.
Track record of providing high standards of front-line customer service.
Excellent communication and interpersonal skills.
Problem solving and diagnostic skills.
Self-motivated to work on own and as part of a team.
Proficient in English, math and IT.
Full valid UK driving licence.
Desirable
Interest in advancing a career within Metrology and other related measurement disciplines.
An understanding of weighing processes, in particular conformance with ISO 17025 calibration standards is an advantage.
About us:
With over 150 years’ collective weighing expertise, Northern Balance is a trusted and long-standing engineering partner to critical industries such as Chemicals, Food and Drink, Pharmaceuticals, and the Public Sector. Our calibrations, testing, repair, maintenance, supply and installation services are underpinned by our depth of engineering skills, which combined with our personalised and consultative approach help customers optimise compliance, productivity and performance.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
A competitive salary
Performance bonus
Company vehicle
25 days’ holiday (increasing with service)
Pension scheme
Healthcare and retail perks