Service Engineer

As a Service Engineer operating from Livingston with travel throughout Scotland, you’ll play a pivotal role in expanding our services within these regions. 

Utilising your technical expertise, you’ll provide advice and hands on support to customers by calibrating, testing, repairing, maintaining, supplying, and installing weighing equipment and processes to help them meet their regulatory and operational goals.  Personable, approachable, and meticulous, you’ll have a knack for understanding problems to find solutions quickly, communicating concisely, and thrive on collaborating with all stakeholders to deliver first-class customer service.

We value the vital role of our Service Engineers in driving our day-to-day successes and are committed to providing training and support to help you reach your potential.  If you enjoy working in a tight-knit, friendly team and have an appetite to contribute to our growth story then we’d love to hear from you!

KEY RESPONSIBILITES

• Calibrate, test, repair, maintain, supply and install weighing equipment in lab and industrial environments.
• Prepare and complete calibration documentation and job-related administration including certificates and worksheets.
• Provide training and technical guidance to help customers achieve their weighing objectives and prevent avoidable issues.
• Engage with customers to understand their weighing goals and advise on best-fit solutions.
• Adhere with the Company’s Quality Management System (QMS) to safeguard the quality, consistency, and reliability of our services.
• Care and manual handling of weights and weighing equipment.
• Proactively communicate timely details of appointments and related orders with customers to support customer satisfaction.
• Work with Engineering, Customer Services and the Quality team members and external suppliers to deliver at pace, implement best practices and/ or resolutions for customers.
• Contribute to initiatives to drive continuous service improvement by reviewing processes and engaging customers in feedback.
• Participate in on-going training to enhance your technical skills and our service to customers.
• Perform additional duties that may be requested by managers.

KEY ATTRIBUTES

Essential

• Engineering, electrical, electro-mechanical background.
• Experience of working within an ISO 9001 quality-driven business.
• Track record of providing high standards of front-line customer service.
• Excellent communication and interpersonal skills.
• Problem solving and diagnostic skills.
• Self-motivated to work on own and as part of a team.
• Proficient in English, math and IT.
• Full valid UK driving licence.

Desirable

• Interest in advancing a career within Metrology and other related measurement disciplines.
• An understanding of weighing processes, in particular conformance with ISO 17025 calibration standards is an advantage.

About us:

Based in Team Valley Trading Estate, Gateshead, Tyne, and Wear, with customers all over the UK, Northern Balance is an independent specialist in calibrations, testing, maintenance, supply and installation of weighing equipment and processes, supporting critical industries including Chemicals, Pharmaceuticals, Food and Drinks and Life Sciences to achieve compliance, productivity and performance.

With over 150 years’ collective engineering expertise, we work proactively as your extended team to understand your precise specifications. Whether your requirements are standalone or turnkey, we apply our partnership approach to help you find the best-fit weighing solutions to alleviate risk and downtime.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Company NEST pension
• Enhanced Maternity and Paternity leave
• 24/7 Employee Assistance Programme – offer all employees access to a positive, preventative programme of information, helpful resources, referrals, counselling, training and services to help you cope with events and issues in your everyday work and personal life.
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Career opportunities for development and progression