Field Support Technician

Position:             Field Technician

Suitable for:       Field Technician or Patient Homecare Support Administrator

Location:             Hybrid – Liverpool/Homebased

Duration:             12 Month FTC

Salary:                 Up to£23,000 DoE

Please note that unfortunately, our client is unable to offer sponsorship

Our client is a valued provider of technology solutions for the provision of out-of-hospital technological support, and they are looking to add a Field Technician to their growing team. This is a face-to-face contact role, so candidates should have the necessary skills to maintain a warm friendly atmosphere.

The role is 37.5 hours per week working between 8am – 8pm Mon – Sun. The role will be split between 2 people so the team would look to manage the rota so each person would alternate weekends. They are looking for people more Merseyside and Cheshire based due to the travel between sites, however, in between visits to sites there is the potential to do some of their tasks from home, but most of the work will be out visiting different sites.

Experience/Attributes:

The Field Technician should be skilled in customer services and:

• An interest and good understanding of IT applications will be required (although relevant training will be provided)
• Be friendly and approachable
• Communication is key in this role; you must be able to articulate yourself clearly and have good patience with the patients 
• Professional and well presented as this is a customer-facing position
• You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s
• Patient availability may result in different combinations of hours typically between 8am and 8pm
• You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment
• This is a field-based role and you must have a driving licence and full access to a vehicle to apply

The Role:

The role of the Field Technician will include, but not be limited to the following:

• You will be trained to install the appropriate Android and iOS-based technology in patients’ properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians
• The role will predominantly be based in the Cheshire & Merseyside region
• Typical service visit tasks are –
  • Setting up equipment in patients’ home/care home
  • Delivery of equipment to hospital virtual ward teams
  • Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc)
  • Tracking location and status of stock through relevant IT systems
  • Basic service calls for routine issues
  • Maintenance of Software and Hardware supporting upgrades and ongoing development.
• As a technology company they are constantly developing new and existing products for both hardware and software. You will be expected to report patient, clinician and employee feedback to support development

The Field Technician full job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.