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Form of work
SalaryFinance Systems Support Analyst
Belfast (2-3 days remote work)
Are you ready to join a dynamic team and play a crucial role in supporting financial systems? We are working with a leading Law Firm, seeking a motivated Finance Systems Support Analyst to join their Finance Systems Group team. A leading organization that are committed to excellence, innovation, and providing exceptional solutions.
Key Responsibilities:
- Provide expert financial Systems Support to our global user community.
- Manage support calls efficiently using incident management processes.
- Record, monitor, and escalate software bugs and issues as needed.
- Manage user expectations in a professional and customer-oriented manner.
- Continuously strive to improve service, processes, and use of Finance Systems.
- Daily monitoring and maintenance of Finance Systems.
- Assist in system setups, security coordination, and maintenance.
- Engage in projects to improve Finance Systems and contribute to their design and testing.
- Identify functional improvements, partner with BA and Development teams, and log changes.
- Assist in the analysis and testing of solutions for areas of performance improvement.
- Perform month-end and year-end processes on a rota basis.
- Develop a deep understanding of the customized finance solution and integrated systems.
- Create and maintain administration, user documentation, and training materials.
- Provide cover for other Finance Systems Support Analysts within the team.
Key Requirements:
- Experience with finance and practice management systems (Elite 3E or similar).
- Willingness to learn new systems and technologies to problem solve.
- Excellent finance transactional processing knowledge gained within a Finance operational or systems role.
- Strong communication and negotiation skills in a service-oriented environment.
- Ability to multitask and work under pressure with excellent time management skills.
- Initiative and a desire to get the job done independently.
- Adaptability and a flexible approach with a can-do attitude.
- Experience working in a global organization with complex structures.
- Ability to work with others remotely as the team is split over multiple locations.
What is Offered:
Join a globally recognized team and become a vital part of the Finance Systems Group. A firm that invests in your professional and personal development, offering training, mentoring, and practical support. This firm value diversity, equity, and inclusion, encouraging you to bring your whole self to work.
How to Apply:
If you are passionate about Finance Systems, dedicated to providing exceptional support, and ready to excel in a dynamic environment, apply now.
An equal opportunity employer who celebrates diversity and are committed to creating an inclusive environment for all employees.
Skills with the following technology desirable:
Microsoft Suite, Elite 3E, SQL, Power BI, Intapp, Reporting Concepts.
