Financial Inclusion Officer

About Us

Would like to join an expanding, hardworking, high performing, and friendly team?

If yes, we have the perfect role for you!

Our Rent Collection Service is looking to recruit a Rent Collection Financial Inclusion Officer to join our amazing team and help play a central role in achieving positive outcomes for our tenants!

About the service

The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties such as garages and store sheds.

About the team

You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants.

About the role

This is an interesting and varied role that includes the following:

• Engaging with tenants and assisting them with benefits (new applications, appeals) and helping them maximise their income
• Helping tenants manage their debts and prioritising rent payments
• Supporting tenants in financial hardship with emergency food vouchers and charitable applications for furniture, electrical items for home etc
• Assist tenants with application for Discretionary Housing Payments
• Work in collaboration with other teams in the Council to promote tenants’ wellbeing and ensure positive outcomes

For an informal discussion about the role, please contact Sanela Cox by email sanela.cox@richmondandwandsworth.gov.uk

Agile working 

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know. 

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Benefits 

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours, job shares and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities. 

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date:  11:59pm on Sunday 21st January 2024

Shortlisting Date: W/C 22nd January 2024 

Interview Date: W/C 29th January 2024 (there will be a test as part of the interview)

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Equality

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer.

The application process for this campaign will be anonymised.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils