Address
Form of work
SalarySo if you're looking for an exciting career at Heathrow - then please apply!
Responsibilities
- Taking the lead on a flight ensuring that check-in opens and closes on time, assuring the ‘on time’ set-up of check in and gate areas, with all relevant equipment such as signage, boarding passes, forms, etc.
- After obtaining flight information from the airline representative, make sure to thoroughly brief all staff allocated accordingly, and support them when needed. Monitor all special assistance on arrival and departure and liaise with the dispatcher and/or ramp agent, making sure clear communication and updates, always in place throughout operations, for the efficient running of the flight.
- Sending emails and other documents as required as well as the production of post flight paperwork, and reports.
- As the role involves supervising and giving guidance to colleagues, a Flight Controller must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly
- to the Supervisor and liaising with internal customers such as our handled airlines, the Flight Controller must ensure a high level of customer service is provided, always.
- Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority, when necessary, whilst maintaining good relations.
- Have an excellent knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, as well as Immigration procedures.
- Be fluent in using Altea.
- Proven high level knowledge of the English language, written and verbal.
- Be highly self-motivated, in possession of good communication skills and the ability to prioritise tasks whilst also organizing & co-ordinating, especially when working under pressure.
- Liaise, communicate, and maintain good relations with our clients.
- Lead by example, guide and support all staff allocated to the flight.
- Be capable of working in a pressurised environment with tight deadlines.
- Flexible always and willing to adapt to different working practices and changes.
- Be computer literate with good knowledge of Microsoft Word & Excel.
