AddressReporting Manager:
General Manager
Direct Reports:
Assistant Manager
Job Purpose Summary:
To exceed annual retail sales, service and brand standards to agreed targets through the support, management and development of the team.
Key Responsibilities and Accountabilities:
- To improve business performance and realise objectives through the effective leadership of a well motivated team
- Communicate, deliver and follow up on trading principles & guidelines,
- Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
- Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
- Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate tools
- Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
- Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
- To set goals and monitor performance, taking action to help people reach their potential
- To drive and develop exceptional customer service and instore experience
- To establish and develop effective relationships informal and formal, with internal and external networks
- To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
- To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
- To ensure clear lines of communication are established and understood throughout the store
Person profile:
- Leads by example with energy, passion, integrity and enthusiasm
- Drive all retail operations with creativity and vision
- Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
- Takes personal responsibility and able to make tough decisions
- Demonstrates courage, self belief, persistence and flexibility
- Shows physical and mental stamina and resilience
- Seeks and handles both positive and negative personal feedback
- Demonstrates standards of excellence
- Excellent inter-personal skills,
- Professional and logical approach to problem solving,
- Strong initiative and self – motivation,
- Determination to succeed with a ‘can do’ attitude,
- Confident in own actions and fosters confidence in others,
- Promotes personal credibility through working productively,
- Approaches all aspects of work with passion, a positive attitude
- Inspire, challenge and support colleagues,
- To develop others and give recognition instinctively
- Shows a willingness to learn and self-develop
Specific Job Skills:
- Minimum 2 years experience of Managing a £2 million+ Store with at least 20-25 employees
- Excellent communication skills both written and verbal
- IT literate, numerate and articulate
- Effective time management and planning skills
- Ability to communicate team members views to the Management team effectively
Computer skills:
- Microsoft Office (Min Intermediate)
Commercial Skills:
- Knows how to drive sustained results through maintaining excellent relations with key stakeholders.
Management Ability:
- Broad experience with the full range of business functions and systems, including finance, information systems, human resources, and marketing,
- An experienced retailer with a strong track record gained in a recognised FMCG brand
