Job Description:
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.
- Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
- Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
- Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
- Effectively manage customer complaints in a timely and effective way.
- Analyse store level reports and create action plans to improve results.
- Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
About YOU
- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
Job Reference: CHE03965