FM Senior Technical Services Manager

• Mon to Fri
• Hybrid role - some home working with travel  to client sites in Stevenage, Bristol and Bolton

One of the UK's premier Facilities Management (FM) providers are now looking for an Account Technical Lead to spearhead engineering operations across the contract, which is for a defence sector client, with a portfolio consisting of corporate offices and production/manufacturing facilities. The key sites are located in Stevenage, Bristol and Bolton, and the role will require fairly frequent levels of travel

Here, you will lead strategic engineering delivery, line managing a small team of supervisors and representing the technical function across the client. The engineering services covers power, ventilation, cooling, fabric, projects and sustainability, carried out via a mix of in house engineers, and sub contractor support

This is a complex, fast moving account, and best suits a Senior Technical leader able to engage effectively with engineers to senior people from the client side, while having broad and powerful M&E knowledge.

Actions will include:

• Ensuring a high level of client satisfaction, supporting on account leadership in the management of service delivery and where required driving local initiatives as well as ensuring consistency in processes, systems and reporting
• Ensuring the efficient and consistent operation of all facility Engineering activities to meet contractual obligations with respect to the Account Regional portfolio.
• Support and originate Technical Services initiatives to deliver Account savings glide paths and account plan with detailed and specific objectives of cost savings, consistency and risk management.
• Financial Management
• Support the development / execution and leadership to technicians and Engineers to site level Engineering budgets and forecasts in accordance with Group TS blueprints and the wider financial timetable.
• Be responsible for achievement of the agreed financial targets to include revenue, expenses, and aged debts targets within the Region.
• Manage the net operating revenue and protect margin for the Account within the Region
• Participate in the quarterly forecasting sessions
• Meet the agreed Engineering growth targets for the Account within the Region
• Look for opportunities to cross-sell services and work with other services lines to convert across Accounts
• Support and lead account technical leadership to be responsible for the leadership of all resources involved in the delivery of Technical Services. (E.g., recruitment, ethics, performance assessment, personal development, personal wellbeing etc. driving company standing as employer of choice.
• Actively manage the professional development of all account technical leadership under his responsibility.
• Prepare and implement a Succession Plan for each Engineering Services key position across the Account within the Region.
• Be responsible for the implementation of Engineering technology platform to support service delivery in the Region. Ensure the required reporting from the systems.
• Support the development and ensure effective implementation standard operating and maintenance procedures and processes for the Account (Group blueprints)
• Drive client specific initiatives such as savings targets, benchmarking, and best practice, including EHS Risk Management
• Source, transfer and implement best practices to the Account from both Group products and performance and Country products and performance and wider community forums
• Drive regional consistency across the Region e.g., in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting across all geographies to the satisfaction of the reporting requirement / client’s requirement

We need from you:

• A strong level of M&E qualification plus experience in senior forms of leadership, ie having managed managers