Address
Form of work
Salary12 Month Fixed-Term Contract Opportunity
Location: Potters Bar
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
• To provide an effective and efficient internal digital post service to Canada Life UK business and its customers
What You'll Do
• Open and sort incoming mail items from Royal Mail and external couriers.
• Prepare and scan mail items to end-user departments and to the agreed quality standards/timeframes
• Manage treasured documents effectively by following departmental processes, and completing records to a high standard and in a timely manner
• Performing small/medium sized mail-shots using mailroom machinery (automatic inserter/franking machine)
• Operate in-house large capacity printers and associated queues, distributing the resultant output accurately and within SLA, so as to ensure quality client/customer materials are available for outgoing distribution.
• Consigning of parcels to branches/intermediaries using most efficient and cost-effective methods.
• Able to assist in light maintenance duties when time and core role allows, porterage.
Who You Are
• Whilst no previous experience of working within a Postal environment in necessary, we require some experience of working within a team, preferably a small team, and be able to participate fully in the team achieving its overall goals. Able to work diligently, with less supervision when required.
• Confident in the use of MS Office, Word/Excel/Outlook. Can compose effective emails and complete spreadsheets accurately,
• Confidently communicate with all stakeholders both in writing and verbally, provide verbal and written updates to stakeholders and line management when required
• Be capable of following all the processes designed to reduce reputational and financial risk to the business, and help the business meet its obligations under the Data Protection Act.
• Confident to challenge the current processes where necessary, and seek continuous improvement across all processes used by the team.
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.
