Food & Beverage Assistant

F&B Assistant

Imperial London Hotels Group

40 hours a week (Shift Pattern 5/ 7 days)

£23,087 + Service Charge + Tips + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.

Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are now recruiting F&B Assistants for our Imperial London Hotels Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

Calling out to all bartenders, hosts, waiters and Food & Beverage Assistants.

What you will be doing

As F&B Assistant you are an essential part of delivering a great dining experience for our guests, whether they are just enjoying a coffee or having a 3 course A La Carte Meal, you’ll be there to welcome them and serve our great food and drinks.

Attending to our guest needs, taking orders and informing guests on menu choices, you will prepare food and drinks as per company guidelines (chef/ kitchen directions) and deliver this in a timely manner to our guests, consistently delivering a high level of customer service.

Working as a team you will ensure that there is a clean area at all times through removing all used crockery, glassware and regularly clearing down tables, stations and counters, follow cash handling procedures when processing payments and if there any guest issues you’ll communicate this promptly to your supervisor or manager.

Depending on the department you are covering - you may also support our meeting and events team from initial set up of tables and chairs and use of AV equipment set up, but we’ll show you how to do this.

*As part of this role involves serving alcoholic drinks you will need to be over 18 years old to apply for this position*. 

What we would like from you

Every day is different so you’ll get to work with lots of new people, whilst working hard and having fun with your colleagues.

If you have previously worked in customer facing roles that’s great! but don’t worry if you haven’t. Qualifications aren’t important but we are looking for someone who has a positive can-do attitude, good communication skills and takes pride in delivering great guest experience at all times.

If this sounds like you then we would love to hear from you and you can start to build your career here today at Imperial London Hotels.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days 
• Free meals on duty 
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition 
• Employee awards 
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan 
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers 
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being 
• Employee Assistance Programme- Supported by Hospitality Action: 
  • Career Guidance, Life Coaching & Tenancy Agreements 
  • Legal Assistance & Financial Assistance
  • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. 

Career & Development Benefits: 

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits: 

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)