Fraud Customer Service Agent

As a Fraud Customer Service Agent, you will play a crucial role in detecting and preventing fraudulent activities within our financial services. You will be responsible for monitoring and investigating suspicious transactions, analyzing patterns, and taking appropriate actions to safeguard our customers and the company from potential fraud.

Responsibilities:

1. Monitoring Transactions:

   • Analyze customer transactions to identify unusual patterns or suspicious activities.
   • Utilize fraud detection tools and systems to identify potential fraudulent transactions.
   • Keep a vigilant eye on customer accounts for any irregularities.

2. Investigation and Analysis:

   • Document findings and prepare detailed reports on fraudulent activities.

3. Customer Interaction:

   • Communicate with customers to verify transactions and gather additional information as needed.
   • Provide exceptional Customer Service while addressing concerns related to potential fraud.

4. Collaboration:

   • Work closely with other fraud prevention teams, such as risk management and security, to share information and enhance fraud detection strategies.

5. Continuous Improvement:

   • Stay informed about the latest fraud trends, techniques, and technologies.

Qualifications:

• Previous experience in a Customer Service role, preferably in a financial or fraud detection environment.
• Strong analytical skills with the ability to interpret complex data and patterns.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a high level of accuracy in documentation and reporting.
• Familiarity with fraud prevention tools and systems is a plus.
• Ability to work independently and collaboratively in a team environment.