Freight Import Operator (Air & Ocean)

Job Title:

Import Operator

Reports to:

Import Manager

Scope of Roles

Air / Ocean / Courier Import Operations

Main Purpose

To provide Import services to ALL Customers ensuring the high level of Customer Service and Company Values are maintained at all times as per the job role responsibilities.

Job Role Responsibilities:

Customer Liaison - to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier

Systems / Software Knowledge - to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer

Customs Compliance - to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs

Documentation Management - to ensure for each shipment the correct documentation is raised and received on arrival

UK Arrival Process - to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements

Operational Compliance - monitoring carrier performance to ensure all shipments move as agreed to the customer requirement

Commercial Awareness - to understand and use the current carrier rates to ensure RIF achieve a positive margin

Customer Invoicing - to ensure all invoices raised include all costs incurred and are charged as per the agreed rates