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Form of workWho will I be working for?
You will be working for a great client, who work hard to create a welcoming and friendly environment. Globally based, with offices in the UK, US and Europe. They offer great opportunities for future growth and development in an interesting and rewarding field.
What will I be doing?
You will manage the timely collection of outstanding debts, working closely with other team members to provide high levels of customer service, and to ensure team targets are achieved.
Main duties and responsibilities:
This role sits within Credit Control. This team/department contributes to the overall success of the business by collecting all due and overdue monies from French customers, ensuring positive cash flow levels for the business.
- Maintain a clean ledger by chasing outstanding customer debt by phone or email, responding to customer queries and requests, and providing copies of documentation when requested.
- Accurately process payments by cash, cheque, and credit/debit card.
- Keeping the cheque log up to date and banking when necessary.
- Set up and maintain customer accounts, managing customer credit limits and completing relevant supplier forms.
- Build and maintain customer relationships with key contacts both internally and externally.
- Monitor the credit balances on the ledger and review at least annually, refunding where necessary as soon as possible.
- Maintain all email boxes and action within agreed SLAs.
- Daily running of all invoices and credit notes.
- Preparation of ad hoc reports from the ERP system as requested.
- Preparation and processing of customer refunds and credit and re-bills.
What skills and experience are required?
- Computer Literate.
- Intermediate level Microsoft Office (Excel/Work/Outlook).
- Fluent French Speaker.
- 1-2 years’ experience in Credit Control.
- Worked fast moving environment using initiative.
- Maintaining spreadsheets.
- Technical skills and abilities (or technical competencies).
What else do I need to know?
This is a permanent role. 25-hour week - ideally 5 days per week but there is flexibility. Fully remote working considered.
- 25 days paid holiday, plus up to five days unpaid leave per annum.
- Free individual private healthcare and dental cover.
- Group personal pension scheme where company matches individual contributions between 3% and 5% (eligible to join after three months).
- Life assurance, paying four times salary.
- Parking available on site.
- Employee Assistance Programme.
- Long Term Disability Insurance.
We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible.
No terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job. Your data will be treated respectfully and in line with GDPR regulations. Our privacy policy is available on our website.
