French Speaking Move Manager

We currently have an exciting opportunity for French Speaking Move Manager in Marden, Kent.

Are you fluent in French and English? Do you have one year customer service or administrative experience ideally in logistic, removal or transport industry?

If yes, read on!

Job Summary

Our client is international logistic company and they are looking for a French Speaking Move Manager to work closely with clients and assignees in the support of all transportation services related to a move. This position will provide a single point of coordination for transportation services.

The role:

Move Management

Coordinate door to door move including but not limited to;

• Initiation call
• Provision of all move related documents i.e., insurance, customs
• Arranging of a pre-move survey
• Conducting phone surveys when appropriate
• Quoting of move
• Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party
• Monitoring and tracking of shipment
• Updating assignee & booker or client at each step of the process
• Ensuring all claim/insurance details are passed to the claims team
• Maintain single point of contact throughout move
• Correct usage of paperwork on all files
• Ensure data integrity in operational system
• Reporting
• Maximise all revenue opportunities
• Ensure the best possible cost for service being purchased
• Approval of supplier invoices
• Preparation of sales invoices
• Compilation of Rates include: supplier costs and rates to clients

Sales

• Identify new opportunities
• Provide support to Sales team when necessary

The person:

• Fluency in French and English
• Strong organisational skills, time management, and customer service skills
• Customer focused
• Solid decision-making skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Consultative, listening, and leadership skills
• Strong technology skills
• Negotiation and persuasion capability
• Awareness of assignment challenges in the international marketplace
• Domestic & Int’l HHG’s Forwarding experience
• Ability to handle multiple priorities and tasks
• Ability to identify and develop solutions to problems
• Detail oriented

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications, we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.