Performance Manager

Location – Beckton

Full Time – 40 hours per week

We are working with a leading Highways Term Maintenance company to recruit a Performance Manager.

The post holder will have the responsibility to coordinate and oversee all the Business Unit activities on general business management, performance management, social value, communications and quality accreditations.

The Performance Manager will also drive continuous improvement and ensure that Company and Divisional processes are managed effectively and efficiently to achieve compliance.

Key Responsibilities;

• Manage the Business Planning Process and set / review Objectives and Targets and support Divisional Manager with development and management of Annual Plan documents; HSE / People Plan / Stakeholder Manager Plan/Carbon reduction.
• Produce timely information on all elements of Divisional contract performance for the HMpF; and the LB Lambeth contract. Ensure the accuracy and visibility of performance related data and highlight any and all performance issues pro-actively and collaboratively.
• Agree monthly, quarterly and annual KPI scores with Clients – ensuring these are discussed with the Senior Management Team in advance.
• Monitor and produce critical information for all internal Company targets and benchmarks: e.g. quality; Report It; IMS, Near Misses, environmental measures etc.
• Manage compliance through third party audits; BSI, CCS, Clients and progress outputs.
• Chair Annual IMS Management Review and track actions.
• Liaise with Group to monitor and ensure legal compliance and attend Group level meetings, disseminating the pertinent information back to the Business Unit.
• Manage stakeholder feedback, ensuring all complaints and compliments are logged and cascaded, reported and actioned. Drive client feedback through use of register.
• Attend regular SMT meetings, Monthly Management Meetings and HSE Committee Meetings.
• Act as the Division’s Communication Champion, attending group workshops and meeting regularly / liaising with Client Comms Lead, ensure internal, external and social media comms are regular and positive. Co-ordinate external comms activities with TfL and TB Lambeth.
• Produce and communicate internal quarterly newsletters and internal news/videos and manage the Sedao screens to ensure they are up to date and relevant.
• Locally responsible for PR, Marketing and CSR Projects and the development of Case Studies.
• Manage preparation and co-ordinate the schedule of Divisional audits, BSI visits and EFQM Assessments etc.

Ideal Candidate;

• Strong communication skills with stakeholders all across the business
• Strong IT skills, i.e MS Excel. Also ideally, PowerBi
• Previous experience in the similar role or as a Business/Quality Assurance Manager
• Highways experience is desirable
• Strong business acumen