Senior Manager - Commercial Performance/Commercial Insights & Strategy

End Date
Monday 27 May 2024
Salary Range
£86,964 - £102,310
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Everyday Banking is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.
We're redefining our team to work closely alongside our Platform teams focusing more on delivering customer solutions and better customer connections faster to deliver mobile first products, serving the needs of our customers faster.
Our agile team is fast paced, focused, and fun; achieving success by empowering you to make decisions quickly, working together across our different teams to solve problems faster and with less bureaucracy getting in the way, we’re equipped with better tools to work more efficiently.
We have created brand-new roles and seeking individuals who will support our businesses and product areas performance, using data so we can improve our strategic pricing capability, and making business decisions underpinned by insight and data analytics. You’ll help us improve our understanding of in-depth customer behaviours and competitor activity in the market, and how we can use that insight to support and reward customers, driving value for them and the bank.
We’re heavily investing in our Everyday Banking products and teams, to deliver of our purpose of helping Britain prosper. And that’s why we need someone special.
Our culture is key. So we want someone who is open, collaborative, driven, commercial and agile mentality who can lead a diverse team whilst having fun along the way.
Job Description
JOB TITLE: Senior Manager - Commercial Performance/Commercial Insights & Strategy
LOCATION(S): London, Bristol or Leeds
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Everyday Banking is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.
We're redefining our team to work closely alongside our Platform teams focusing more on delivering customer solutions and better customer connections faster to deliver mobile first products, serving the needs of our customers faster.
The Senior ManagerCommercial Performance/Commercial Insights & Strategy is a key leadership role that works in partnership with the Head of Commercial Performance & Analytics to deliver improved analytical and insight capability that underpins effective strategic decision making; to drive customer and competitor insight that enables delivery of leading propositions and fair value for customers and commercial return for the bank; and supports the business with the wider strategic objectives of deeper customer relationships.
This role reports into our Head of Commercial Performance & Analytics with the accountability to:

• Deliver the product strategy in line with the EDB and CR strategy, underpinned by customer and competitor insights ensuring that our propositions support the delivery of our Objectives and Key Results
• Support the development of insightful and timely customer and commercial analytics to support business decision making
• Increase the capability of commercial insights across the team. Maximising the use of tools and insights to influence customer led decision making
• Continually scan the wider market for competitor and market trends impacting the revenue and costs of the business unit
• Develop a deeper understanding and insights of our customer base, their behaviours and value drivers
• Lead monthly financial reviews and spot opportunities across the product area

About us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too...

What you’ll need
We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

• You’ll be Commercially Driven and have Business Insight - Robust and committed focus on business performance ensuring our strategy helps us deepen customer relationships, and drive insight that delivers fair value for customers and commercial return for the bank. Understanding the external market context and how it impacts the Groups' strategy.
• You’ll have Data Literacy - Communicating with data confidently and effectively, using data for decision making.
• You’ll be a Critical Thinker - Using a systematic approach to derive the best solution, with awareness of biases. Explaining and prioritising problems and their possible solutions with colleagues and other stakeholders, even engaging in difficult conversation as required.
• You’ll understand our Control and Regulatory environment - Understanding the role and purpose of regulation and applies appropriate understanding of relevant regulations to their product decisions.
• You’ll have a Product Innovation & Development mindset - Anticipating future industry trends and analyses data to develop vision, strategy and goals for new innovative products. Using technology innovations to develop products effectively and efficiently.
• You’ll be a People Leader - Inspiring, empowering and inclusive to lead your teams through change and provide the stretch, coaching, feedback and development to create an extraordinary environment to come to work.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.