Performance Manager

Performance Manager
Location: London Borough of Camden
£45,000 p.a.
At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.
We have a great opportunity for an experienced Performance Manager to work alongside our Operational Management team, ensuring continuous improvement and maintaining our essential client relationships.
What you will be doing:
* Supporting KPI delivery through the design and development of statistical models
* Supporting contract performance through continuous improvement
* Monitoring operational performance in real time and recommending appropriate remedial actions
* Partnering with NSL's operational management team to ensure company financial position is protected and that processes are conducted strictly in accordance with company procedure and all appropriate legislation
* Liaising with the client to ensure optimal, efficient contract delivery by supporting the operational team
* Undertaking monthly analysis of contract and operational data to drive intelligence led deployment
* Supporting the operational team with recruitment, team development and employee relations as required
What we are looking for:
The ideal candidate will have experience in dealing with complex customer queries, conflict resolution and experience of working in a similar environment. As well as this, the ability to identify, analyse and suggest solutions to challenges with regards to performance would be an advantage.
* Computer literacy
* Intermediate or Advanced Excel skills
* MI/BI analytical skills would be desirable
* Excellent analytical skills and the ability to analyse large data sets
* Exceptional organisational and communication skills
* Experience in reporting and presenting to senior stakeholders
What's in it for you?
* 25 days' holiday plus bank holidays
* Pension Scheme
* Colleague benefits, from discounts on retail shopping, travel and socialising to health & wellbeing
* A career development pathway that is tailored to you with our Learning and Development Team and Apprenticeship Programme
* Further career opportunities across our businesses within a range of different industries including Transport, Technology and Debt Enforcement.
* Enhanced Maternity and Paternity Package subject to eligibility criteria
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.