AddressRef: 133GF
COMPANY PROFILE
Our client is a well-established and innovative tech company with international operations
RESPONSIBILITIES
French Speaking Technical Customer Support
Salary: Up to £27,900 pa + Bonus
Location: Blackburn, Lancashire - Hybrid working pattern
At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England
Ref: 133GF
*Monday to Friday*
*Hybrid working system - 2 days in the office per week*
*Full training provided*
Main duties:
To be responsible for providing high-quality level of customer service to customers relating to their products
The Role:
- To deliver excellent Customer Service through their helpdesk
- To resolve issues relating to the company’s products
- To provide comprehensive responses to customer queries in a timely manner
- To keep accurate records and data input
- To deal with customers via phone / email / webchat
- To liaise with other internal departments
- To fulfil ad hoc duties as required
CANDIDATE'S PROFILE
- Also fluent in German - Ideal
- Previous customer care experience
- Experience working in a contact centre / technical support environment – Beneficial
- Excellent communication skills
- Proactive & dynamic
SALARY
Up to £27,900 pa + Bonus
Keywords
Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, Technical support, helpdesk, contact centre, 1st and 2nd line support, IT, Tech, Fluent in French, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
STATUS
Live
SALARY
Up to 27,900 pa
REFERENCE
133GF
LOCATION
Blackburn
