Front Of House Assistant

Background

Join The Hub at this exciting time in our history. Having been open for 5 years, we’ve established ourselves as a well-used community venue but we don’t want to stop there! We’ve big plans to grow our business into the future and this role plays a key part in that.

Café at The Hub started as a small, community café with just 28 covers and we now have seating for 85 inside and up to 60 covers outside. We offer good value, consistently high-quality food that mean customers return to us again and again.

We are looking for a full time, genuinely enthusiastic, friendly Front of House Assistant to work as part of our Front of House team to deliver exceptional customer experiences to customers and visitors across a wide range of activities including the café and events.

The Hub is place for people to come together to have fun, work and try new things. We’re a beacon for the local community, drawing new and long-standing residents together. Our beautiful spaces and rooms are available for hire. Our flexible spaces can accommodate two to 150 people and are suitable for a range of activities. Café at The Hub can also provide the catering for any events being held in the building, from meetings to parties, weddings and events.

The Hub is based within a distinctive, contemporary development of 700 high quality homes, community facilities and open spaces. Offering the perfect blend of city and country living, Mulberry Park is within easy reach of both Bath's dynamic city centre and the area's stunning natural surroundings. This vibrant community will be enhanced by Bath's first new park for 100 years, a new primary school and a children's nursery.

The Hub is part of Curo, and we are about providing people with homes and much more. We are one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. We care about our colleagues and this is evident in their sense of pride and the tireless work they do to support our customers.

What you'll be doing

Working as part of our Front of House Team, you’ll provide an extremely high-quality experience for all customers and visitors to The Hub and surrounding estate, including the café operation, room hire and events, tenants, residents and other stakeholders.

The role is varied, and you could go from setting up a room for an event, to serving coffee to our café customers, to showing some visitors up to the office space, all in the course of an hour.

We serve amazing coffee and we will train you to barista standard. We also serve alcohol and want to push this side of our business. You will ensure all beverages are served to our specifications and are of the highest quality.

The role is naturally very café focussed but you will also have the opportunity to act as a host and provide Reception cover, which will involve taking enquiries by telephone call, email and in person, and creating those all-important excellent first impressions.

More about you

You’ll have a genuine passion for delivering the highest levels of customer service to our customers and visitors, ensuring their visits to The Hub are memorable for all the right reasons.

We’re looking for someone with amazing interpersonal skills who is happy talking to customers from all walks of life and someone who can build strong relationships with colleagues, stakeholders and regular customers.

You’ll have a can-do attitude and not be afraid to get stuck in. We’re looking for someone dynamic, with a great positive personality to join our team.

As a member of the Curo team you will need to demonstrate a commitment to delivering first class customer service to support our objective of being a renowned customer service organisation.

At the same time, you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

When and where you'll be doing it

You will be able to work full time, on a rota basis, including weekends and evenings

You’ll be based in The Hub, Mulberry Park, Bath

What will you get in return?

We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day.

You’ll get:

• A day’s leave on your birthday
• 26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service (pro rata)
• Company Pension contribution of up to 10%
• Flexible Benefits including health care, gym membership, buying holiday

Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore, we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+. We also welcome applications from Curo customers. If you need support to assist you to make an application or attend an interview, then please contact our HR team on 01225 366000, we would be happy to help.

To find out more and to apply online, please visit www.curo-group.co.uk

For an informal discussion about the role please call Nicky Marsh on 01225 436869 or email

Closing Date: 27th March 2024.

Interviews: 5th April 2024.

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West!

One more thing

We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from any diverse background and abilities. We are also a recognised ‘disability confident’ employer. If you think you are right for this role, we encourage you to apply!

If you need support to assist you to make an application or attend an interview, then please email our recruitment team at and we will be happy to help.