Front of House Receptionist

An exciting opportunity has arisen for a Front of House Receptionist to join our client, an award-winning Aesthetics clinic in Buckinghamshire. The successful candidate will need to be highly organised and personable and have proven high end customer service experience or come from a similar five star clinic or spa background. As the first point of contact, you will be responsible for greeting all clients with the utmost professionalism whilst always upholding the standards of the clinic. You must also be a confident administrator, taking payments and ensuring that patients’ files are recorded and securely stored accordingly.

Salary: £25k per annum plus commission

Hours: 40 hours/ five days a week, including one Saturday in 2-3, with a day off in lieu during the week.

Benefits include: 28 days’ holiday; pension; health cover; employee discount; free parking.

Key responsibilities:

• Maintaining 5* customer service.
• Meet and greet patients for consultations/ treatments ensuring they are dealt with in a first class, professional manner.
• Ensuring a high standard of presentation is maintained in all common areas.
• Chaperone clinic visitors to relevant department, where required.
• Responsible for taking payments from patients, ensuring company policies and procedures and security standards are complied with, to include receipt of payments, cashiering and banking, refunds, petty cash and invoices.
• Recording of appropriate patient complications, escalating these to the Front of House Manager.
• Cancelling & rescheduling appointments as necessary.
• Monitor and modify the practitioner’s daily schedules.
• Responsible for the co-ordination of patient files for daily clinics.
• Answer all incoming calls to the reception desk.
• Open and closing the clinic and ensuring the Clinic is ready for trading.
• Sorting post, receiving & recording deliveries
• Ensure consistent compliance with company policy and procedures related to the role.
• Use own initiative to manage day to day challenges.
• Undertake all required training and development required for the role and ensure it is updated accordingly.
• Assist with general office and administration duties as required.
• Health and safety duties ensuring checks and audits are completed correctly and efficiently.
• Ordering refreshments and consumables and ensuring maintenance of stock levels.

Key skills:

• Previous experience within a luxury customer service industry is preferred.
• Previous reception experience.
• Previous cashiering experience.
• Excellent organisational skills with attention to detail.
• Previous administration experience.
• Good knowledge of IT systems including Microsoft packages.
• Empathetic with patients’ needs.
• Highly proactive and motivated.
• Driving licence / access to a car due to location of clinic.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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