Front Of House Supervisor - London

Be part of something extraordinary!

Are you ready to join one of London's most iconic Lifestyle Brands?

Welcome to The Other House, a Residents Club, where we're not just redefining the hotel market, we're re-writing the rules.

Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Residents Clubs will blur the lines between hotels, residential living and an exclusive private club which all our residents can enjoy. Think beautifully designed club flats, amazing public areas with an all-day street caf and destination cocktail bar, and access to private club lounges, a great gym, spa and well-being area. A place where you can relax, work or play whatever your mood, for as long as you are in town - be it a day, a week, a month, or a year.

Our first property in beautiful South Kensington, opened in the summer of 2022 to great acclaim. Our next property, The Other House Covent Garden nestled in the heart of theatre land in the West End, is due to open soon and we have acquired another site in Belgravia, which means plenty of progression opportunities! Whilst our initial focus is to build the brand in central London, (arguably the best capital city in the world!) the venture will roll out globally, catering for aspirational business and leisure travellers everywhere, whatever their length of stay.

Ready to be part of a team that's rewriting the rulebook on hospitality?

Join us at The Other House, where every day is a chance to create unique and extra special experiences for our residents and our team. Your future is waiting as one of our HouseMates, and it looks amazing.

Role: Front of House Supervisor(NIGHTS)

Working Hours: average of 42 per week based on 4 nights on 4 nights off schedule.

The Other House is looking for a dynamic and energetic Front of House Supervisor or as we call them to support our operation during the night time hours. Supervising our team of HouseJacks (Guest Services Assistants) on shift, the FOH Supervisor role is a shift leader with passion for delivering impeccable experiences across Front of House areas, serving a mix of residents, members, and guests into the late hours.

This individual will have a strong background in Front of House or reception operations, ideally at night. They will be flexible and detailed, with effective communication skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial Front of House operations with heavy focus on sustainability and cutting-edge technology.

The FOH Supervisor reports into the Front of House Manager. The function as the leader for their shift at night whilst being an ambassador for Front of House; working in collaboration with all departments to deliver the overall guest journey.

About you - We are looking for someone who has:

• Previous supervisory experience in a guest/customer facing environment (ideally in hospitality) - previous experience of working night shifts preferred
• Positive and engaging with good interpersonal skills
• Outstanding organisational and communication skills
• Strong task and time management skills
• Flexible with a flair for intuitive service
• The ability to operate across various functions supporting all areas of the house
• Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies/synergies across the house
• Comfortable with smart device and computer system technology
• Excellent command of English both verbal and written (second language preferred but not essential)
• The right to work in the UK

What can we offer you?

• Employee Assistance Programme; including complimentary therapy sessions on a wide range of topics and 24/7 GP access
• The Other House discounts on food and drink in our Bar and Restaurant when dining
• The Other House Friends and Family discounted rates when you book an overnight stay
• Perkbox - Discounts platform
• All year-round team parties and social events!
• Length of Service Bonus and Birthday rewards
• Refer a Friend Bonus starting from 200 per hire

Plus, many more!

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities of the job.

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.