AddressAs a Receptionist and F&B Services Staff member, you'll be instrumental in crafting exceptional guest experiences from start to finish. From warmly welcoming guests at check-in to providing attentive dining service, your role encompasses:
- Providing reception services for a seamless check-in/check-out process
- Ensuring cleanliness and organization in both reception and dining areas
- Handling guest queries and feedback promptly and professionally
- Upholding high standards of customer service throughout all interactions
- Collaborating with team members to ensure smooth operations across all areas
- Participating in training sessions to enhance skills and knowledge with the Hilton University
- Taking orders accurately and delivering food and beverages efficiently
- Communicating guest feedback to supervisors
- Handling payments accurately and following cash-handling procedures
Your dual role ensures that guests receive top-notch service and unforgettable experiences throughout their stay.
What are we looking for?
- Experience in customer-focused roles
- High school diploma or ongoing studies at the University
- Positive attitude and strong communication skills
- Dedication to providing top-tier customer service
- Impeccable grooming standards
- Ability to work independently and collaboratively
- Proficiency in Microsoft
Experience in cash handling is a plus! Join us and be the welcoming face of Hampton by Hilton hospitality.
