AddressAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the Front Office Coordinator, you will be detail-oriented and flexible to work on multiple tasks at a time to ensure the Front Office department is running efficiently. As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.
The ideal candidate for the Front Office Coordinator will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face)
- Proactively upsell and personalise the guests’ stay and liaise with relevant departments to ensure guest satisfaction
- Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the Hotel Management System, check-in, stay, check-out and payment compliance)
- Ensure the business continuity and the guest’s relationship with the hotel is intact upon departure
- Be organised and able to work well under pressure
- Be proficient in Microsoft Office and have excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Have previous experience as a Front Office Coordinator or Receptionist in a hotel
As aFront OfficeCoordinator, you will receive:
- Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro-rata) – these increase with service!
- Salary: £12.96 per hour
- Discounted gym memberships
- Access to free financial and mortgage advice
- Shift patterns are shared at least 2 weeks in advance so you can plan your life around work!
- Discounted hotel staff rates
- Two meals per day, every day (including days off if you wish to come in!)
- Great Learning and development opportunities
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
