Address
SalaryJob Category Rooms & Guest Services Operations
Location Delta Hotels Swindon, Pipers Way, Swindon, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Delta Hotels by Marriott Swindon is looking for a Front Office Manager to join the Front Office Department.
We are looking for an enthusiastic Front Office Manager wanting to assist in ensuring all our guests have a wonderful stayat the world leading hospitality company. Responsible for all Front Office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all Front Office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
The Delta Hotels by Marriott Swindon provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Delta Hotels by Marriott Swindon there is the opportunity to progress your career in a supportive environment!
As the Front Office Manager you will…
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the hotel customers on a daily basis
- Helps develop specific goals and plans to prioritize, organize and accomplish work.
- Handling guest issues and resolve conflicts and grievances.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Develop and maintain positive working relationships with others, supporting the team to reach common goals
- Listen and respond appropriately to the concerns of other employees and guests.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
A successful Front Office Manager is someone who is…
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Knowledge of Opera is preferred but not essential
Serves as a role model to demonstrate appropriate behaviours
Ensures exceptional customer service
Proactively meets the needs of the hotel customers
In return for your hard work, the Front Office Manager will receive…
- Discounted stays at over 8000 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days, increasing with length of service
- Double pay for bank holidays
- Gratuities
- Company sick pay after 6 months of service
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
