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SalaryWe are looking for a personable and professional Visitor Centre Functions and Wedding Coordinator to support the operation of our popular Visitor Centre. This role will offer lots of variety and will include planning and hosting tours, weddings, parties, concerts and more in a truly unique venue.
The successful candidate will have great attention to detail and be prepared to lead from the front to provide exemplary service and memorable experiences to our guests.
- Competitive salary
- Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
- 25% discount on food at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
- Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
- Financial wellbeing app and early wage withdrawal scheme
- Company Pension plan
- Share Incentive Plan
- Access to a Mental well-being platform
- 25 days holiday (+ bank holidays)
- Working Hours: Full-time, 37.5 hours per week, spread over Monday - Sunday, including evenings. Actual working hours will vary due to the nature of the role and will be confirmed in advance.
Duties and Responsibilities:
- Assists the Visitor Centre Operations Manager with the day to day running of the Visitor Centre
- Support the Visitor Centre Operations Manager to identify opportunities to enhance the customer experience and grow the business
- Identify new sales leads to maximise business growth
- Develop relationships with new and existing clients to promote repeat custom
- Handle customer enquiries for future bookings
- Act as Duty Supervisor at functions
The Ideal Candidate:
- Demonstrable experience in a similar role, including by not limited to events management, hospitality or front-of-house
- Conscientious with a strong commitment to providing excellent customer service to our customers for memorable events
- Friendly and approachable with the ability to effectively communicate difficult conversations with external stakeholders, both written and verbal
- Diligent with a strong attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
- Organised to effectively prioritise tasks and work effectively in a fast-paced and agile department, assisting other tasks as required
- Flexibility to cover other departmental tasks or assist as required
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
