Fund Administration Services, Manager, Ci

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 120 offices.

Job Purpose

To provide support to the Associate Director or other Senior Leaders as appropriate, on an ongoing basis to ensure the efficiency of the Company is maintained. To take ownership of a portfolio of clients and be the primary point of contact for all administrative needs. To be proactive in the management of staff (through direct and indirect reports) to ensure that they uphold the policies and procedures of the Company as a whole. To safeguard customer relations by ensuring that work is undertaken efficiently and effectively on an ongoing basis.

Key Responsibilities

• Take responsibility for a team and a book of clients
• Undertake “B” signatory or “A” if appropriate, responsibilities for the Company and provide cover to other sections when required
• Act as a lead client contact, chair service calls/KPI meetings, and lead preparations for Board Meetings
• Provide assistance with the interview process of new recruits
• Provide assistance with new business enquiries and client onboarding, including networking with key intermediaries
• Train junior staff members reporting to them
• Promote and support the goals of the Company
• Lead on client quarterly fee collections
• Arrange regular team meetings and when necessary, one to one meetings with team members in order to develop individuals
• Ensure all work carried out by the team complies with the Fund’s documentation, the company’s policies and procedures and any regulatory requirements
• Ensure that the rules, regulations and procedures are adhered to at all times
• Develop and maintain effective relationships between individual members of the team
• Perform all tasks in a timely manner, seeking guidance when necessary
• Responsibility for leading on client portfolios
• Develop and maintain a good relationship with clients of the Company
• Make positive suggestions as to how effective changes can be made to improve the procession of the workflow
• Undertake and assist with the other sections workloads as necessary and when required
• Ensure all team time is recorded correctly onto the time recording system on a weekly basis
• Monitor and control all incoming communication to ensure that it is directed to an appropriately skilled member of the team
• Oversee and control all outgoing communications to ensure correspondence, calculations and presentation of work is to a high standard, adhering to 4-eyes review at all times
• Oversee work to a high standard to maintain the Company’s corporate image
• Attend all relevant training courses to ensure ongoing professional development
• Comply with all of the Company’s procedures and policies
• Ensure personal compliance with policies and regulation

Professional Experience and Qualifications

• Previous management experience within a financial institution and ideally in a Private Equity Administrative department
• A qualification relevant to the administration of Private Equity Funds as well as trust and company administration
• Ideally certificate in offshore administration or equivalent
• Education and qualifications’ to at least ‘A’ level standard (essential)
• Education to degree level in a relevant subject (desirable)
• Desirable – a professional qualification such as ICSA or STEP

On Joining:

• Competitive Salary +
• Private Medical insurance for self & family – which includes GP visits & eye tests
• Access to our employee assistance program which has access to counselling, virtual doctor, wellbeing apps, mindfulness and coaching
• Permanent Health Insurance
• Death in Service (Life Assurance) – 4 times x salary
• Critical Illness
• Discretionary performance related bonus (which is linked to Company and individual’s performance)
• Non – contributory social club
• Working from Home Scheme Contribution 2020-2024 - All permanent staff can claim up to £400 over a 4 year cycle (contribution of £100 a year) towards an office desk, chair or broadband improvement (e.g. upgraded router)
• Access to the Global Business Academy suite of training
• Access to Go Fluent Language Learning
• The opportunity to participate and get involved in activities relating to ESG / CSR / D&I / Wellbeing

Completion of probation: (probation is 20 weeks)

• Defined contribution non-contributory pension scheme – Employer contribution - 10%
• Fitness Club membership - £275 per year (receipts based)
• Supported training and study for professional qualifications relevant for your role
• Access to TMF Explorer Program to work from another location for up to 2 weeks

Applications close: 09 Feb 2024 GMT Standard Time

For further information, and to apply, please visit our website via the “Apply” button below.