Address
Form of work
SalaryTinnitus UK is the only registered charity in the UK supporting the one in seven adults who have tinnitus! The charity has recently renamed and rebranded. All part of the ambitious plans fo the charity to raise its profile and relevance even further, to reach and help more people than ever. We are looking for a Fundraising and Events Administrator to provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.
Main Responsibilities
Fundraising General (65%)
- Organizing and maintaining membership and donation data in the CRM database (Donorfy)
- First point of contact for supporter enquiries (email/phone)
- Taking telephone donations when required
- Flagging contact/donations to relevant team members
- Printing and posting thank you letters for offline donors
Events (20%)
- Monitor the events@inbox
- Monitor event bookings and process invoices as required
- Liaise with speakers, attendees and sponsors as appropriate
- Annual Conference - Tinnitus Adviser Training - European Tinnitus Course - Online Tinnitus Workshop - Tinnitus UK Webinars 2024
- Ensure website and Eventbrite accurately reflect current and coming events are upto date including event details.
General (10%)
- Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessary
- Stationery and mailroom stock checks and replenishing of stock as required
- Assist the Office Manager with office administrative tasks
- Work across the Tinnitus UK team and assist in all areas of work
- Attend internal and external meetings, events and training
- Assist the office manager with bookings of meetings/conference venues for Trustee Board and other meetings/training days
- Organise travel and accommodation as and when required
- Undertake training (In-house and external) as required
- Be flexible and carry out associated duties that may arise, develop, or be assigned in line with the broad remit of the post
Stewardship (5%)
- Provide a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)
- Administering JustGiving and other fundraising platforms
PERSON SPECIFICATION
Essential
- Good basic education to GCSE standard or equivalent (GCSE grade C or equivalent in Maths and English)
- Entitled to live and work in the UK
- Experience of database administration (CRM desirable)
- Fundraising admin and stewardship
- Events admin and support
- Handling phone, digital and postal enquiries
- Experience of using a number of different IT systems including Microsoft Office 365 - such as Outlook, Teams, Excel, Word & Powerpoint
Desirable
- NVQ level 2/3 in administration or other secretarial qualification
- experience in an office environment providing administrative support to multiple teams
- Experience of using client management databases such as Donorfy (full training provided)
Skills - you will have:
- Excellent communication skills both oral and written
- Recongise the confidentiality of some information and adhere to GDPR guidelines accordingly
- Attention to detail
- Excellent record keeping
- Understanding of confidentiality and GDPR guidelines
- Work effectively and efficiently under pressure
- Problem solver with a 'can-do' approach
Personal characteristics - you will be:
- Adaptable
- Purposeful and resourceful
- Excellent communication skills
- Flexible and team player
- Enthusiastic
- Ability to work on own initiative and prioritise workload
- Commitment to anti-discrimatory practice and equal opportunities. An ability to apply awareness of diversity and inclusivity to all areas of work.
In return we offer:
- Flexible working
- 25 days annual leave plus bank holidays
- Employee Assistance Program well-being initiative
- Company pension (5% matched employer contribution)
