General Assistant

Implement & respect chain's SOP

Implement corrective action after guest review, mystery visit and complaint letter

Invoice contracted company

Invoice individual guest

Manage cash handling

Control Cash

Run End of day reports

Chase debtor

Participate in the up sell / cross sell

Participate in the opening and closing of the department

Ensure guest safety

Participate in the departmental administrative tasks

Manage hotel's booking channels - Rates & availability

Handle individual reservation - Reservation / Cancellation / Modification

Execute check in - Prepare guest arrival. Handle overbooking situation. Welcome the guest. Follow up registration procedure

Provide Service to the guest - Provide information about the stay. Deal with guest comments

Execute check out

Deal with guest laundry

Prepare the meeting room & coffee break

Take the food & drinks order

Multi-skill to use Merry chef for light bites - Pizza's / Panini's

Opportunity to multi-skill on Breakfast

Ensure proper billing

Knowledge and Skills required:

Training Hospitality qualification or high education

Experience
Prior experience (1 year) in a branded environment in the customer facing environment

Expertise
(job-knowledge, technical skills)
Confident with Microsoft office Knowing of PMS (e.g.: opera) Knowledge of health & safety procedures Ability to understand & follow guidelines Conversational English Additional language

Behaviour
(human qualities)
Working in a team Communication skills & Sense of welcoming Ability to work under pressure Hard worker & committed to work Sense of organisation Positive attitude & sense for detail Good personal appearance Punctual

Benefits: Hotel Entitlement – 28 days Competitive salary/hourly rates Uniform provided Discount at out hotels worldwide

Reference ID: ReceptionCampanile

Job Type: Full-time

Pay: £11.44 per hour

Expected hours: 40 per week

Benefits:

• Health & wellbeing programme
• Store discount

Schedule:

• Weekend availability

Work Location: In person

Application deadline: 05/04/2024
Reference ID: 1593