General Manager

Calling all pioneers and mavericks: find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers. If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born.

Our General Managers love our food, understand our guests needs, and lead our teams to be the best they can be. They have overall accountability for their restaurant, from recruitment of team members, to taking care of guests and analysing their P&Ls – they see their restaurants as their own businesses and really own it.

What’s in it for you?

• Competitive salary from £45,000 to £50,000 (dependant on experience)
• 50% team discount – hope you like lobsters.
• Working a bank holiday? – We’ve got you—double pay!
• Late-night taxis – working late? Let’s get you home safe.
• Birthday off? Duvet day? – For sure. An extra day of annual leave alongside 5.6 weeks holiday.
• Medical insurance
• Pension scheme – the older you will thank you.
• Need flexibility? Let’s make it happen.
• Your restaurant, your success. Quarterly bonuses for management teams.
• Want to run your very own Burger & Lobster?– we grow our own. 67% of our GMs are homegrown, and 100% of our Head Chefs.
• Need help? We partner with Hospitality Action to support you when you need it.
• Hungry? – free meals when you’re working.

Essential Duties

• Establishes restaurant business plan through restaurant demand
• Maintains operations with policies and standard operating procedures
• Working with the Operations Managers and other General Managers to create initiatives to grow the business.
• Communicate effectively with the team, through regular meetings and twice daily briefings. Manager meetings must be held weekly with clear targets and actions.
• Must be able to motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
• Ensure there is a clear handover process in place daily for all manager changeovers
• Manage and maintain correct team levels, identify recruitment needs and take an active role in search and selection activities (including legal working documents) and the appointment of team.
• Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training provided.
• Take full responsibility for set-up and effective operation of the business sat all times, including security and safety of your team and guests.
• Responsible for recruitment, interview and training all staff, ensuring compliance with all procedures, working with the HR Department when required.
• Conduct team reviews during probationary periods and performance reviews for improvement and development.
• Coordinate the work of the team to ensure that team goals are achieved. Oversee all staffing schedules to ensure adequate staffing in line with labour budgets
• Support and guide team members, building effective team relationships, set them clear goals and targets, these must be reviewed regularly.
• Ensure hygiene practices for food handling, general cleanliness and maintenance of kitchen is compliant and in accordance with regulations, company policies and due diligence procedures.
• Ensure that all financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures
• Manage all business administration within your management team to ensure it’s completed in a timely fashion sticking to timelines agreed with your ops manager.
• Take full accountability for all cash management throughout the business, conduct thorough investigations into any cash loss and report to your ops manager.
• Carry out any duties or tasks as instructed by the company or your ops manager.

Who we are:

Food innovation and team member education are what makes us tick. And our utter obsession with all things burgers and lobsters makes it easy. With a heart for provenance and the drive to continually source only the highest quality ingredients around, whether that’s our food or team members, our recipe is simple: source the best, treat it with respect and have a great time along the way.

You’ll need to be:

• A strong leader able to inspire and motivate those around them to bring their best selves to work
• Financially astute, able to build action plans to maximise restaurant performance
• Able to identify and grow talent within their teams, building a strong restaurant management team
• A true brand ambassador of B&L, passionate about the hospitality industry and all things food
• Able to communicate at all levels of the business, breaking complicated information down with ease
• Able to put plans in place after the analysis of business performance from the information available, budgets, forecast, labour etc

Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Discounted or free food
• Private medical insurance

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant management: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person