General Manager

General Manager – Leading Boutique Brand
 
Location: South West London
 
Salary: c£35,000 base + generous bonus + benefits
 
We are delighted to be searching for a passionate, dynamic and commercially focused General Manager to oversee a wonderful boutique health and wellness business in South West London.
 
As a General Manager you will oversee the club’s daily operations, ensuring members and guests have an excellent experience and receive best-in-class service through a dedicated and driven team. We are looking for a decision maker who is ambitious, motivated and customer centric. You will have a natural flair for sales and be competitive to reach occupancy and secondary spend targets.
 
Daily Duties include:

• Recruit, coach and manage team members.
• Develop and manage the club’s budget in collaboration with the Support team.
• Monitor and report on financial performance, including attendance, revenue, stock, payroll, and cost controls.
• Collaborate on local outreach and partnership plans.
• Create and implement a monthly local marketing calendar.
• Follow company-directed sales processes and systems.
• Conduct regular health and safety audits, train staff on procedures, and maintain records of incidents.
• Develop and manage staff schedules, approve time-off requests, manage overtime, and address attendance issues.
• Plan and execute customer retention, referral, and B2B strategies.
• Propose ideas to improve studio attendance and occupancy rates.

 
In summary we are looking for a General Manager who wants autonomy to run this fitness and wellness business as it was their own! You may come from the health, fitness, wellness, retail or hospitality sectors but you need to have proven leadership experience and a track record of delivering targets and maintaining the highest standards. Career progression will be on offer as my client has multiple clubs and a growth strategy.
 
Finally, a can do, energetic attitude and willingness to work a shift pattern which includes Early’s, lates and some weekends. Please apply now or contact James for more information, thank you!