General Manager

About us

The Arc Cinema is dynamic group that is passionate about providing a thoroughly enjoyable movie experience for people that love film as much as we do!

Our cinemas are beautifully designed with state-of-the-art technology and our teams are filled with passionate, helpful and friendly staff that really make a difference to our customers' experiences.

General Manager – The Arc Cinema, Rotherham

Primary Role:

The Arc Cinema will be opening its doors to offer an ultra high specification luxury cinema experience to customers in Rotherham. A brand new build, scheduled to open in August 2024, with 8 screens, The Arc Cinema will offer something special for all movie lovers. State-of-the-art facilities offering the ultimate blockbuster experience, while smaller screens provide a more intimate movie watching atmosphere. All screens feature VIP electric recliner seats as standard. We pride ourselves in taking great care of our customers, and on becoming a central part of each community that we serve.

The General Manager’s role is to manage the day to day operations of The Arc Cinema, Rotherham, and to maximise the commercial performance of the business by delivering an exceptional leisure experience to customers.

This is an exceptional opportunity for a special person to recruit and lead their own team to deliver a hugely enjoyable leisure experience for their customers, in an exciting, enjoyable work environment.

Responsibilities:

· Recruit, lead, coach and mentor your team to consistently deliver an excellent cinema experience for our customers in a friendly and relaxed environment.

· Day to day management of The Arc Cinema Rotherham including P&L, staffing, stock, sales, hygiene and cash management.

· Market the business through social and above the line media.

· Act as the point of contact for engagement with the stakeholders in the local community.

· Implement standard companywide operating procedures, and supervise staff to ensure adherence to these.

· Lead by example by working with staff across all areas of the facility including selling, cleaning, ushering etc.

· Gather feedback from patrons to inform management and lead to constant improvement of the customer offer.

· Deal with any customer issues or complaints which arise either during their shift or which have been handed over by Managers / Supervisors.

· Management of stock levels to ensure maximum availability and minimum waste including weekly stock takes.

· Maintain the highest standards of presentation and cleanliness at all times.

· Ensure all areas of the building are maintained to company standards and any problems are reported.

The Person:

· A passionate customer focused individual, with a strong hospitality background (e.g. hotel, restaurant, gastro pub).

· Experience of leading / supervising staff in a customer service focussed hospitality environment.

· A natural leader who can inspire a team.

· A disciplined individual, capable of implementing operating procedures and controls.

· A commercial person who can spot opportunities

Job Types: Full-time, Permanent

Pay: £32,000.00-£37,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• S60: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 24/05/2024
Reference ID: ROTHERHAM080724
Expected start date: 08/07/2024