General Practice Assistants (GPAs) to provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery. Improving patient access and releasing highly qualified staff to concentrate on treating and managing patients with more complex conditions Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times; Supporting patient experience by translating or reiterating information from the GP Have a positive impact on retention and job satisfaction. Reduce time spent by GPs on managing correspondence KEY RESPONSIBILITIES. Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign. Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).