Address
Form of work
SalaryWe are recruiting for a permanent Customer Service Assistant to speak both German and English.
These positions are Hybrid for Ringwood office
Training in the office for the first month then 1 day a month in office when competent.
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
- You will handle communications from customers enquiries,
- Updating customer details (address, payment methods),
The Multilingual Consultant will report into the Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £24,557.28 basic
Hours: 40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday (please see contracted hours below).
Benefits:
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.
