German Speaking Customer Service Representative

German Speaking Customer Service Representatives
Liverpool (Remote)
Salary £20,819 (OTE: £23,000)
Monday - Friday between the hours of 8:00am - 8:00pm
My client based in Preston is looking to recruit a number of German Speaking Customer Service Representatives to join their growing team. The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in Germany.
Duties and responsibilities:
* Manage customer interface, inbound/outbound telephone calls and emails
* Obtain and track payment commitments
* Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
* Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
* Account reconciliations and investigations
* Account management
* Translating customer correspondence - using supported languages only
* Project Management
* Timely escalation management (internal & external)
Skills and experience:
* Fluent in German (verbal & written)
* Excellent verbal communication (clear, concise and precise speech)
* Excellent written communication (primarily email and account notation)
* Sufficient mathematical knowledge, required for their particular role

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