German-Speaking Customer Service Representative

We are seeking a dedicated Customer Service Representative to deliver outstanding service in the industrial/manufacturing sector. As a predominantly German-speaking Customer Service representative, you will engage with a wide range of UK & Europe-based clients and customers. A natural suitor will consist of someone who has a wide range of customer account management skills in a German or multi-lingual role.

Client Details

The client we are representing is a leading provider in the industrial manufacturing sector with an international influence. They have a considerable workforce and are known for their innovative and quality products. They value their employees and have a strong commitment to their development and growth.

Description

Key responsibilities consist of:

• Handle customer inquiries, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain customer satisfaction.
• Stock checks and security stock monitoring / maintenance.
• Identify, internally escalate, and solve any potential delivery problems.
• Proactively follow-up with customers on sales orders.
• Provide customer satisfaction by close co-operation with Field Sales personnel
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team sales targets and call handling quotas.
• Manage customer accounts, keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Work with the Customer Service team to ensure excellent service standards.

Profile

A successful Customer Service Representative should have:

• A strong Customer Service orientation with excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Experience in a customer support role in the industrial/manufacturing sector.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to work well in a team environment.
• SAP knowledge
• Confident German speaking & writing
• Fluent English speaking & writing

Job Offer

• A competitive salary range of £29,500 - £35,000 per annum.
• Enhance pension scheme inhouse contribution.
• Life assurance.
• Employee assistance programme.
• High street vendor discounts & memberships.
• Cycle to work scheme.
• Medicash plans.
• Travel season ticket loans.
• Opportunity to work in a supportive and professional team environment.
• Room for career advancement and professional growth.
• Company car salary sacrifice.
• Opportunity to work with a leading company in the industrial/manufacturing sector.
• Levelling internal progression and development.
• A friendly and inclusive culture.

We encourage all interested applicants who believe they can excel as a Customer Service Representative in the industrial/manufacturing sector to apply. This is an excellent opportunity to grow your career with a leading company.