Address
Form of work
SalaryCustomer Service Advisor - German Speaking
Location: Ringwood
Hybrid Working
Salary: 26,678.88 Per Annum + 1k Bonus
Hours: 40 hours per week, rota per month
Permanent
Are you a native German and English speaker?
Do you enjoy providing an excellent service to customers?
My client engages in the lotteries business in Germany and internationally and they are looking for someone to join their Customer Service team. They are looking for a native German & English speaker to join their team. The ideal candidate will be confident and have a good telephone manner on the phone.
Responsibilities:
To answer the phone promptly and professionally when required
To respond to emails and live chat promptly and professionally when required
To work closely with the Team Leader to ensure client expectations are met
To present our clients in a professional manner at all times, whether in person, by phone or in writing
To be well organised, professional and reliable
To work flexibly between the hours of 8am and 8pm, Monday - Saturday
To assist the QSE with training requirements for the team such as buddying new starters and supporting with quality check in busy periods/holiday
Ability to help all team members with questions they may have
Essential:
Excellent telephone manner
Excellent numeracy and literacy
Excellent Customer Service skills
Good analytical, decision making and problem solving abilities
Excellent attention to detail
