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SalaryAdvancing People Multilingual - Recruitment Specialists are working with a leading Sports Brand based in Basingstoke, Hampshire who is recruiting for a German speaking Customer Service Executive.
This is a Hybrid position which offers flexibility to work remotely/work from home 2 days a week.
As a German SpeakingCustomer Service Executive it will be your responsibility to Provide support to multiple Area Sales Managers by helping them reach annual sales targets and provide quality Customer Support to all clients.
Roles & Responsibilities:
- Process a wide variety of calls; identify service problems and initiate appropriate action.
- Work with Area Sales Managers to coordinate outbound service and sales calls.
- Maximize upsell opportunities on inbound Customer Service phone calls.
- Utilize CRM system to record, track and manage all customer interactions.
- Maintain and improve customer relationships by building trust and resolving issues promptly and completely.
- Actively participate in team environment to achieve department and company goals.
- Project a positive, attitude while being an active listener to attend to multiple tasks and responsibilities.
Person Specification:
- Fluent in German
- Experience working within Customer Service or Sales
- Strong customer focus and Sales skills with a professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Accurate keyboard/computer skills
- Positive "can do" attitude
This is a full time 12 Month FTC position offering an annual salary of up to £34,000 Basic + 15% & attractive company benefits.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
