German Speaking - Customer Service Administrator

Brook Street are looking for a German speaking Customer Service Administrator

Location: Southampton (on-site)

Salary: 25,000

They are actively seeking a dynamic and motivated German-speaking Customer Service Administrator to join their Business Development department in Southampton. The successful candidate will be a self-starter with excellent communication skills, capable of working independently and proactively in a client-focused environment.

Responsibilities:

• Administer the setup of new clients and organise VAT & EPR Registration documents.
• Engage with clients, colleagues, and external partners through phone and email communication.
• Stay abreast of industry changes, demonstrating a commitment to continuous self-learning.
• Efficiently handle ad-hoc administration tasks as they arise.
• Maintain transparent internal communication to enhance the customer journey.
• Organise and update internal computer systems with relevant information.
• Monitor and meet deadlines for both routine and ad-hoc tasks.
• Manage a diverse client portfolio to a high standard.

Essential Skills, Knowledge, and Experience:

• Minimum of 3 years of administrative experience.
• Excellent written and spoken communication skills in German and English.
• Experience in a fast-paced work environment.
• Strong organisational skills.
• Quick thinker and fast learner.
• Ability to work well in a team as well as independently.
• Excellent multitasking ability.
• Enthusiastic and self-driven.
• Attention to detail.

What You'll Receive in Return:

• 22 days of annual leave plus Bank Holidays, with the option to purchase up to 5 extra days through salary sacrifice.
• Birthday off after 1 year of service.
• Pension scheme with Royal London, featuring employee contributions of a minimum of 5% and employer contributions of 3%.
• Continuous learning opportunities for career progression, with support for professional qualifications where applicable.
• Private Healthcare Insurance with Vitality Healthcare after completing the probationary period.
• Cycle2Work scheme available through salary sacrifice.
• Death in service (DIS) available after completing the probationary period.
• Creative and spacious offices with breakout areas, along with a subsidised canteen offering freshly cooked breakfast and lunches.

Please contact Shanice at the Southampton Branch for more information

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.