German Speaking Customer Support / Hybrid

The Company:

We are recruiting for an excitingopportunity for a German Speaking Customer Support Administrator to join a fast-paced company.  As the National Account Executive, you are the front-line support function for the EMEA and GSA sales channels and will report into the Head of National Account Support. The role will help manage all service and back-office sales support aspects for the team, along with assisting the customer base directly. The business collaborates with all major retailers across the UK and Europe 

Hybrid role

Responsibilities

• Main point of contact to support the EMEA and GSA sales team channels.
• Producing quotations and presentations for the sales channels.
• Liaise directly with customers to support the sales channels/Account Manager.
• To manage customer expectations in an effective and considered manner.
• To manage each customer’s critical path projects.
• Support in managing each sales channels order book.
• Organising samples for customers or the sales channels.
• Maintain all customer pricing files.
• Manage all customer NLF’s, image and content requests.
• Support on pricing/costings.
• Produce reports on sales budgets, performance, and margins for the sales channels.
• Liaise cross departmentally between PD, creative and merch to ensure the customer needs are met.
• Attend, support and present (where necessary) in customers meetings.

Skills Required

• Fluent in German is essential.
• Outstanding critical path management.
• Strong organisational skills.
• Excellent attention to detail.
• Excellent communication skills are necessary.
• Strong commercial acumen.
• PowerPoint and excel skills are essential.
• Demonstrate drive and tenacity to make things happen.
• Willing to go the extra mile for your team,