Address
Form of work
SalaryAre you looking to Get out of retail or hospitality?!
Then look no further we have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary to permanent basis to work on an exciting project!
START DATE: 19/02/24
Location: Romsey.
Hours: 40 hours per week (working 5 days out of 7) including one day at the weekend and one 11:30-8pm shift in the week (rota basis).
Basic salary: 21,902 - plus up to 2,400 per annum for call quality bonus.
OTE: 24,302.
Role:
- Dealing with incoming calls and emails from customers.
- Maintain follow up contact with customers regarding their products.
- Complaint handling - chasing customers orders, refunds and provide product knowledge.
- Support other departments in line with business requirements.
The ideal candidate:
- Great telephone manner and Customer Service skills.
- Previous complaint handling experience, and the ability to remain calm in difficult situations.
- Working as part of a team and supporting colleagues.
- Good IT skills including email and Microsoft systems.
- Able to solve problems and make logical conclusions.
- Can communicate effectively verbally and in writing.
Benefits:
- Remote or hybrid working after 7 weeks of training in the office.
- 29 days of holiday including bank holidays once permanent.
- Free gym membership.
- Regular team incentives and days out.
- Free on-site parking or a short walk from the train station.
- Employee Assistance programme.
- Progression and development training
If you are interested, then please contact us today on (phone number removed) and we would love to hear from you!
