Are you looking to Get out of retail or hospitality?!
Then look no further... we have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary to permanent basis to work on an exciting project!
START DATE: 19/02/24
Location: Romsey.
Hours: 40 hours per week (working 5 days out of 7) including one day at the weekend and one 11:30-8pm shift in the week (rota basis).
Basic salary: £21,902 - plus up to £2,400 per annum for call quality bonus.
OTE: £24,302.
Role:
- Dealing with incoming calls and emails from customers.
- Maintain follow up contact with customers regarding their products.
- Complaint handling - chasing customers orders, refunds and provide product knowledge.
- Support other departments in line with business requirements.
The ideal candidate:
- Great telephone manner and Customer Service skills.
- Previous complaint handling experience, and the ability to remain calm in difficult situations.
- Working as part of a team and supporting colleagues.
- Good IT skills including email and Microsoft systems.
- Able to solve problems and make logical conclusions.
- Can communicate effectively verbally and in writing.
Benefits:
- Remote or hybrid working after 7 weeks of training in the office.
- 29 days of holiday including bank holidays once permanent.
- Free gym membership.
- Regular team incentives and days out.
- Free on-site parking or a short walk from the train station.
- Employee Assistance programme.
- Progression and development training
If you are interested, then please contact us today on (phone number removed) and we would love to hear from you!