Global Events/Business Coordinator (Mibc)

We are recruiting for an exciting new role of a Global Events/Business Coordinator to join our Rapport team, supporting our client across EMEA, LATAM and APAC areas.

Our client is one of the Big Five American Information Technology Companies, specialising in consumer and enterprise software products. This is a great opportunity to get involved in the global events and business coordination, providing coverage and best practice support.

This is a hybrid, full-time, permanent role (40 hours per week), with full flexibility around the working times to meet the time zones as per the above-mentioned areas. The successful candidate will need to be based in our client’s offices near Paddington once or twice a week and will hold the job title of a Briefing Coordinator.

Main responsibilities

• Managing briefings, tours, events, internal and external meetings, and providing a warm welcome to the clients and visitors when on-site
• Working with the Lead Briefing Coordinators to plan and execute monthly trainings to ensure standardisation in process across centres and to include new process delivery when required
• Liaising with the sales, hospitality/catering and facility teams to ensure smooth event planning and operations
• Ensuring the playbook/quick reference guide, support tools and materials are up to date with all relevant information required and usable for each location
• Collating feedback and recommendations for enhancements to workflows, processes, and systems enhancements
• Undertaking projects as directed by the Regional Manager and completing ad-hoc requests as required

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally have 3-5 years’ experience in Customer Service, and 2 years business events planning
• Have excellent communication skills in local language and English, written and verbal
• Be highly proficient in MS Office, including Outlook, Word, Excel, PowerPoint; and able to quickly learn new tools/software
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs), demonstrating professionalism and client focus
• Be assertive, self-motivated, proactive, adaptable, organised, flexible, with great attention to detail and ambition to learn and grow
• Have the ability to work independently and as part of a large team
• Be creative, process and task-driven, resourceful with a can-do attitude and the ability to multitask
• Display excellent personal presentation and interpersonal skills

Start date: April/May

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.