Global Operations Analyst

Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from over 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one reason we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm, and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Our Office Operations Team  

The Office Operations function within the Firm comprises over 800 individual roles, supporting the global Firm of over 5,000 people. The Office Operations function is jointly led by the three regional COOs who are responsible for the Americas, EMEA and Asia-Pacific. Across the global function, there are around 350 roles covering office management, guest services, office services and facilities plus a further 480 Practice Assistants.

The function is responsible for the provision and management of all our office premises, all general office services and equipment, guest services (reception, concierge and hospitality), security and business continuity, travel, document and translation services and many more areas. We manage a range of underlying systems and processes and use a mixture of internal and outsourced service providers.

The global team supporting Office Operations is a small one – the function only became a more globally managed function in the past 5 years, sitting alongside Technology, Finance, People and Business Development & Marketing. Global initiatives are driven, managed and supported by the three regional COOs supported by a small global team. To this team, we would like to add this new role – to support the Office Operations department globally with business analysis, department communications and coordination activities.

We’re proud of our high-performance work ethic, and the central role we play in fostering an inclusive and collaborative culture. Through extensive contact with business services teams in all locations and functions you will be a trusted advisor, offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional and develop a uniquely broad range of experience to draw on throughout your career.

Position SummaryYou will support the Office Operations function globally, including our Regional Chief Operating Officers, and managers from the Global Operations function, with a wide range of business analysis and project coordination activities. From day-to-day this may include gathering information from our Office Managers across the world, analyzing data in excel, or producing PowerPoint presentations and reports of your findings.

You will play a central role in keeping the Office Operations department running smoothly – a natural organizer who will develop agendas for leadership meetings, produce presentation slides, and provide accurate minutes following each meeting.

In addition to the above, a key part of this role focuses on department communications. You will be fluent in written English and enjoy drafting professional content including email newsletters and briefings. You will own the Operations digital presence on Connect and take responsibility for the page design, information architecture and maintaining relevant content globally.

Duties and Accountabilities

Business Engagement and Communications

• Communications Toolkit: Maintain the Operations communications toolkit including templates for announcements, newsletters and internal communications. Provide training to Office Managers to create their own local communications material.
• Operations Internal Communications: Liaise with department leaders to agree the content for quarterly and bi-annual Operations newsletters and communications. Take the lead in compiling and drafting content ensuring use of consistent language, and uniformity of look and brand.
• Engagement Campaigns: Support the communications of global projects and initiatives, including providing recommendations on the communications plan and channels, drafting communications media, preparing and implementing project communications plans and developing tools for target audience engagement.
• Digital presence: Develop and improve the Operations Connect presence including ownership of the brand, page elements, information architecture and content updates.

Global Function Support

• Coordinate the annual programme of Operations activities. This including creating and managing the annual activity plan, monitoring progress and timelines, liaising with Office Managers globally, identifying challenges and escalating to management as appropriate.
• Schedule and develop agendas for Operations department meetings including quarterly management meeting and annual strategy forum.
• Produce PowerPoint presentations in alignment with the Firm’s branding. Be able to present complex information in a simple and clear format.
• Provide Minutes and Action Items following each meeting.
• Support business analysis activities as needed, including Excel analysis, pivot tables, gathering data from different locations or teams across the firm, and drafting reports of your findings.
• Administer the department’s Microsoft Teams and iManage workspaces.
• Provide ad hoc business analysis support to RCOOs and managers in Global Operations team as requested.  

Qualifications and competencies

• 2+ years’ work experience in an administrative or analyst position
• Excellent written English skills, able to draft content in a professional tone, for example newsletter articles or meeting minutes
• Natural organizer, able to keep plans on-track including ‘managing up’
• Experience in Microsoft PowerPoint, and able to produce professional slide decks
• Comfortable using Microsoft Excel for analysis purposes to produce tables and graphs. Pivot table experience preferred
• Microsoft Teams experience is ideal.
• Reliable, self-motivated, and driven to seek high standards and constant improvements
• Sound judgment, and high degree of discretion
• Effective communication skills, confident to communicate with all stakeholder levels, and with offices around the world
• Experience in working internationally and cross culturally   

Location and Reporting

• This is a global role based in London
• Our standard office hours in London are 09:30-18:00, with a current requirement for 3 days in the office per week.
• This role reports to Associate Director, Global Operations    

Equal Opportunities

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you.