Global Benefits Operations Analyst

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Global Benefits Operations Analyst will leverage a solid understanding and knowledge of human resources (HR) policies, procedures, and processes to contribute to the provision of world-class employee experience in the day-to-day operations of benefits programs; including, but not limited to, medical, dental, vision, life insurance, spending/reimbursement accounts, retirement plans, and global time off/leaves. This role will collaborate with internal stakeholders, such as total rewards, HR operations and HR information system (HRIS) teams, payroll, talent acquisition, talent management, and other colleagues.

Essential Duties

Include, but are not limited to, the following:

• Own all benefits administration for assigned countries including, but not limited to, enrollment, vendor portal administration, payroll reporting, and employee experience.
• Work closely with other Benefits Operations Analysts to provide support with other country projects and administration as needed.
• Work closely with benefits design teams to implement changes to benefits and time away programs.
• Conduct benefits onboarding sessions for new joiners.
• Assist in the administration of all benefits; including, but not limited to, medical, dental, vision, voluntary benefits, and retirement.
• Assist in the administration global time away and leave programs.
• Act as a liaison between outside administrators, vendors, and customers; including, but not limited to, third party administrators, HR, payroll, employees, retirees, insurance carriers, and voluntary benefit providers, to ensure timely resolution of eligibility and claim disputes, as well as effective administration of company plans.
• Analyze current benefit administration processes and suggest improvements to enhance the overall employee and administrative experience.
• Assist in documenting and maintaining administrative procedures for assigned benefits processes. Identify gaps and implement process improvements.
• Conduct periodic audits to ensure plans are being administered appropriately and in line with local legislation and compliance requirements.
• Act as tier 2 escalation for any employee queries ensuring a timely resolution in line with internal SLAs.
• Participate in reviewing and approving all benefits status change requests, qualifying life events, and other enrollment changes.
• Participate in vendor customer service performance reviews.
• Participate in periodic or ad hoc audit of enrollment and payroll files.
• Respond to discrepancy reports and troubleshooting data, as applicable.
• Participate in annual projects; including, but not limited to update the enrollment website, benefit plan renewals, and ensure process documentation is accurate.
• Assist in the draft and review of participant communication.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to prioritize, use sound judgment, and decision-making skills.
• Ability to maintain confidentiality, integrity, and professionalism.
• Ability to communicate complicated details in a straightforward, concise manner.
• Excellent attention to detail.
• Ability to work under pressure, multi-task, meet critical deadlines, and maintain high level of confidentiality.
• Uphold company mission and values through accountability, innovation, integrity, quality and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between Exact Sciences locations.
• Ability to travel 10% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Human Resources Management, or related field; or 4+ years of HR experience in lieu of degree.
• 3+ years of benefits administration experience; including, but not limited to, the processes, reporting, communication, and support related to benefit plans; including, but not limited to, health, group life, disability, and retirement.
• Professional working knowledge of local regulations and statutory obligations
• Proficient in Microsoft Office; including Excel and PowerPoint.
• Excellent English verbal and written communication skills.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States, UK, or EU without sponsorship.

Preferred Qualifications

• Professional working knowledge of international benefit and time away regulations.
• Track record of working in a global organization.
• Fluent in German, French, or another European language.
• Professional working knowledge of Human Capital Management System (HCMS); including Workday, Benefits Administration module, or similar HCMS system.
• Demonstrated ability to handle sensitive situations.
• Strong customer service orientation with advanced service delivery skills.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email hr@exactsciences.com. We’ll work with you to meet your accessibility needs.

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