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Form of work
SalaryExperienced, highly motivated professionals with strong analytic and organisational skills. The role is client facing and requires strong written and verbal communication skills, and the drive and passion to provide a high level of service.
The ideal candidate will have a proactive, curious and innovative mindset who can help to grow and develop this fast expanding part of the business.
About the role
The role will involve dealing with a variety of clients and their queries around global processing of payroll. Working with the team to manage global mailboxes, dealing with a range of queries from our clients that are often urgent, so ability to work under pressure is a must. Liaising with our global network and technology team to ensure Global Payrolls are processed accurately and our technology is enhanced appropriately. Support the implementation of our global technology. Leading client meetings on a regular basis to run through their Global Payroll KPIs, enhancement requests to our technology, managing project plans and business requirements and dealing with any queries they may have.
Successful applicants will be responsible for their own client portfolio and managing the day to day activities of their client's Global Payroll processes.
Reporting into the payroll manager duties will include:
- Ensure day to day and ad hoc queries in our Global Payroll mailboxes are responded to in a timely and appropriate manner
- Delivering solutions to issues raised by our network and clients, taking full ownership and liaising with your peers including the Technology team to ensure resolution of the issue.
- Preparation and initial review of deliverables, where required.
- Work with the PwC global network to ensure timely delivery of all information required to support set up and operation of multi-territory services, flagging any issues to the Operations lead.
- Lead relationship and calls with clients to review performance of the contract, update on delivery of service, progress of any out of scope services and agree processes to onboard new locations and changes to existing payrolls.
- Lead smaller client implementations with minimal Manager involvement
- Participate in new payroll opportunities and RFPs.
- Become proficient in the use of the Global Payroll Platform (GPP) including new entity set up
- Lead training and provide demos to clients/the network on use of GPP
- Manage and train junior team members
- Liaison with our GPP Team based in Mauritius including; weekly calls to feedback on issues encountered, working together to develop solutions for our clients and future enhancements to GPP
Other duties/expectations
- Be a key member of the team to ensuring all deadlines are met within the agreed SLAs
- A proactive approach, open to change and developing new ways of working
- Build and maintain relationships with clients and our global network
- Timely, efficient communication should be a priority
- Involvement in BD projects and proposals
- Ensure best practice is at the forefront and excellent client satisfaction is achieved
- Providing support to peers and management
Essential skills and experience
- Payroll experience within a payroll function (with CIPP or foreign equivalent qualification)
- Experience of working with or in an international payroll environment
- Strong project management skills
- Experience of working in a client facing environment
- Strong Google Suite skills
- Confident leading client calls and being the face of the PwC Global Payroll team
- Experience leading and managing multiple client portfolios
- Fluent verbal and written Spanish highly desirable
Aptitudes/attributes
- Excellent written and verbal communication
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks
- Able to work on own initiative and within a team environment
- Self-motivated and able to motivate others
- Diplomatic when faced with issues
- Attention to detail
