Graduate Intern - Learning And Engagement

The Role Purpose and Activities

The intern will undertake a range of activities, delivering services to customers and gaining experience including some of the following:

• Providing direct user engagement with a range of visitors with differing needs and access requirements.
• Providing support where necessary to the development and planning of engagement programmes.

• Providing advice and responding to enquiries from users, including students, academics and wider public research communities, on the services and collections available, in cooperation with senior colleagues.

• Participating in short-term working groups and project work.

• Contributing to communications, social media activity, user-experience-related work, and user engagement.

• Administrative activities in support of work areas described above.

They will also actively engage in staff development activities, including formal training sessions, reflection, and self-directed learning, to develop skills and knowledge appropriate to the role and context of the internship. 

Specific role requirements

This intern role is fixed term to 31 August 2025 attracting a salary of £22,113 per annum (+ cost of living increase), plus 27 days holiday pro rata and excellent benefits.

This is a full-time post, working 35 hours per week.

The work pattern of the role may include weekend, evening, and bank holiday work as business demands.

We have four intern positions available across University Library and Collections;

• Learning and Engagement Team - our team are responsible for engaging with a wide range of audiences from varying community, school, faith, and student groups. Our spaces and collections we work with include the Oriental Museum, Museum of Archaeology, Art Collection, Durham World Heritage Site, Durham Castle Museum and the Archives and Special Collections of the university. This intern will be working with our community engagement groups, under 5's weekly programme, the family engagement programme, faith group programmes and specific access support workshops for a range of different lifelong learning groups (such as local care homes). Support in the planning, promoting and delivery of our multifaceted annual programme of events with our faith, student and community stakeholders. This can include creating social media posts, marketing materials and supporting the event organisation. The intern will play a key role in supporting public engagement with our collections and our passionate commitment to providing access to our collections to all visitors. This role requires a lot of mixed working, including weekend and evening. Due to the physical nature of audience engagement, candidates must be able to support active engagement, set up and the general physical activity of the Learning and Engagement Team. The intern should have a genuine and demonstrable interest in pursuing a career in the museums or heritage engagement.

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